Privacy and Cookies Policy

Part 1: Personal information and privacy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.3 Our website does not contain a Contacts Page. Other than the information provided by our cookies, the only personal information we can gather is that which you provide us by email, mail or telephone.

2. Using your personal information

2.1 Personal information submitted to us may be used for the purposes specified in this policy.
2.2 We may use your personal information to:
      (a) administer our website and business;
      (b) personalise our website for you;
      (c) enable your use of the services available on our website;
      (d) send statements, invoices and payment reminders to you, and collect payments from you;
      (e) send you non-marketing commercial communications;
      (f) send you email notifications that you have specifically requested;
      (g) send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
      (h) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
      (i) deal with enquiries and complaints made by or about you relating to our website;
      (j) keep our website secure and prevent fraud; and
      (k) verify compliance with the terms and conditions governing the use of our website
2.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3. Disclosing personal information

3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
3.2 We may disclose your personal information:
      (a) to the extent that we are required to do so by law;
      (b) in connection with any ongoing or prospective legal proceedings;
      (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
3.3 Except as provided in this policy, we will not provide your personal information to third parties.

4. Retaining personal information

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
4.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 Notwithstanding the other provisions of this Section 4, we will retain documents (including electronic documents) containing personal data:
      (a) to the extent that we are required to do so by law;
      (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
      (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

5. Security of your personal information

5.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
5.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
5.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

7.1 You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity.
7.2 We may withhold personal information that you request to the extent permitted by law.
7.3 You may instruct us at any time not to process your personal information for marketing purposes.
7.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8. Third party websites

8.1 Our website may include details of third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Updating information

9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies

1. About cookies

1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.4 Cookies are used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

2. Our cookies

2.1 We use both session and persistent cookies on our website.
2.2 We use Google Analytics to analyse the use of our website. Their Privacy Policy is available at

3. Third party cookies

3.1 Our website does not use third party cookies.

4. Blocking cookies

4.1 Most browsers allow you to refuse to accept cookies, however, if you block our cookies you will not be able to use all the features on our website.